Returns and Exchanges

Returns & Exchanges – For online orders made within the US, items may be returned unworn and unused with all of the appropriate Lan Jaenicke tags still attached within 14 days. Shipping and handling charges are non refundable. Returns that are worn, damaged or altered will not be accepted and may be sent back without a refund. We ensure the upmost quality control and verify that our products are in absolute impeccable condition before being sent; if you feel that your item is in fact defected please contact us within 3 days of delivery.

In-store purchases are eligible for exchange or store credit within 14 days of purchase.

Sale Items - All sale items are final.

Custom and Made-to-Order Items - All sales are final on custom and Made-to-Order items. 

Free return shipping! - We offer free return shipping on US orders with US addresses. Contact us at to request a return shipping label.

After your item has been received in our office and examined to be accurate to the description and/or in resalable condition you will be issued a refund within 3 business days.